Great experience! Vladimir arrived on time and putting on floor-friendly booties. He quickly diagnosed the problem which I would never have figured out (slightly ajar freezer caused condensation to gather and freeze the cold air channel to the refrigerator, causing fridge to be too hot), and the solution was to defrost for 24 hours, now it works perfectly! He could have told me I needed an expensive part and I would have believed him -- but instead he solved my problem cheaply, easily, and friendly! I'd use him again for any appliance repair. Thanks!
- Gonzo M.